Instaspace is an online marketplace for listing and booking unique spaces for a variety of creative and practical uses. We connect companies, brands and individuals who need a space for productivity and creativity with locations that were previously under-utilised or unavailable to the public.
We believe that access to these spaces improves productivity and helps both businesses and individuals accomplish their goals. Be it a short or full day off-site meeting, corporate or social gathering, photoshoot or production of any kind, Instaspace is the first platform in South East Asia to connect brands & businesses with commercial property owners.
You can browse all commercial property listings and make bookings on instaspace.com
Click on “Browse Spaces“ to start viewing all listings. Explore spaces you like by clicking on the specific listing. You can find information on the type of space, the type of activity you can hold and the rental rates.
To message space owners, click “Request to Book“. Leave details about the activity that you are planning to hold in the space and any other relevant details. Once the Space Owner has approved your enquiry, you will be able to chat with them to finalise details like availability, setup, and facilities provided.
Send multiple enquiries to different spaces to increase your chances of a successful booking.
Creating an account on Instaspace is fast and easy! Sign up with a valid e-mail address and password, or with your Facebook account. You can then begin making enquiries & bookings on the platform.
Whether you are a Customer or a Space Owner, it is important to present yourself in the most approachable way. This means having a complete profile with your full name and a short description of yourself along with a photo to make it easier for people to verify you.
If you need to change your password or account information, you can do so by contacting us at firstname.lastname@example.org.
Communicating and paying using the Instaspace platform is essential to ensure the safety and transparency of both Customers and Space Owners. This helps ensure that you're protected under our Terms & Conditions, Cancellation & Refund Policies, Insurance Policies and other safeguards. It also makes it easy to find and reference important information like a listing's address, your communication with customers and space owners, booking details, and other useful information. We cannot provide these benefits if your booking isn’t made and paid for directly through Instaspace.
Communicating or paying off Instaspace also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.
For Customers, paying through the platform ensures that:
For Space Owners, accepting payments through Instaspace ensures that:
Please note that transacting off the platform is strictly prohibited and you should report any Customer or Space Owner trying to send or receive payments outside of Instaspace to our team at email@example.com.
Customers and Space Owners who send and receive payments outside of Instaspace will get their accounts suspended and/or banned in certain scenarios.
All payments are facilitated online by our third-party payment provider, Braintree by PayPal.
Before making a booking as a Customer, you will need to sign up for an Instaspace account and link that account to a valid credit or debit card.
For space owners, you will need to sign up for an Instaspace account and add your bank account details before creating a listing. We will only use your bank account information to deposit payouts directly into your account within 7 business days from the end of every month.
If a Customer stays in the space beyond the booking period, the Space Owner should contact firstname.lastname@example.org to make a report. This must be done within 48 hours of the booking taking place. We will then confirm the extra charges with the customer and deposit the additional payout into your account.
When bookings are cancelled, it’s difficult for the space owner who has blocked out the availability of the date to find another booking especially if the cancellation is made close to the booking date.
To protect both customers and space owners, we’ve developed a clear cancellation policy that provides flexibility for customers while also providing security for space owners who have already reserved spaces for customers.
(a) Cancellations and Refunds.
Your credit or debit card will only be charged the full booking amount once you’ve received an invoice from the Space Owner and made payment.
Upon confirmation of the booking, our Cancellation & Refund Policy takes effect. We highly recommend that you only make payment when you have finalised all details with Space Owners.
For more information, head over to our explanation of How does the payment system work?
We understand that some bookings may require additional set up before the activity, and take down time after it. Do remember when planning that all bookings should include your set up and take down time. You should also note the operating hours of each space and plan your booking accordingly.
For example, if your company offsite is scheduled to start at 10am and you require an additional hour for setup of the space and registration, you should enter the “Start Date” on the enquiry form as 9am to account for the extra time you need before your activity. The same rules also apply to take down and cleaning time after the booking.
Sometimes, due to unforeseen circumstances, you may go overtime and end up using the space longer than the booking period. When this happens, you will be charged an overtime rate as specified under the “About Space“ section for the booking you have made.
Space Owners will notify our Instaspace support team about the number of extra hours you’ve used the space for and we will send you an additional invoice with the corresponding charges. You may make payment for the overtime charges through our secure billing platform the same way you made payment for the space.
If you have questions about overtime charges you can reach out to us at email@example.com
Instaspace is a marketplace that connects brands & businesses to unique commercial properties and this depends on the respect and trust between Space Owners and Customers. Each space on the platform can be used for a variety of different activities as outlined in each individual listing. We ask that Customers choose spaces based on the activities that they are planning and make sure the space is suitable and can accommodate their needs.
We do not tolerate any illegal or inappropriate activity as outlined in our Terms & Conditions. Any violation of the terms will result in a suspension and/or termination of your Instaspace account as well as corresponding legal action where appropriate.
As a Customer, you are responsible for leaving the space in the same condition that it was in during the start of your booking. If you damage the space or anything in it, you are required to pay in full to either repair or replace the item(s), as agreed upon in Terms & Conditions.
In case of any disputes, please contact firstname.lastname@example.org.
Your booking of a space is only confirmed upon payment. If you wish to cancel your booking after payment has been made, you will need to refer to our Cancellation & Refund policy to see what penalties you may have incurred due to your cancellation.
When in doubt, you can always contact our team at email@example.com.
While cancellations by Space Owners are extremely rare on Instaspace, we understand that unforeseen circumstances may occasionally necessitate a cancellation. If your Space Owner cancels your reservation, the transaction amount will be refunded in full and our Customer Team will do their very best to re-accommodate you, either at another listing or at a later time in the same listing.
If this happens to you, please reach out to us immediately at firstname.lastname@example.org.
For more information on cancellation and refunds, please refer to our Terms & Conditions..